Question 1

What file types can I scan for viruses?

Accepted Answer

DocShield supports comprehensive analysis for PDFs (.pdf) and Office Documents including Microsoft Word (.doc, .docx), Excel (.xls, .xlsx), and PowerPoint (.ppt, .pptx). Our engine parses the structural core of these formats to detect zero-day exploits.

Question 2

How is this different from standard antivirus?

Accepted Answer

Standard AV products (like Windows Defender) scan for known file signatures. DocShield performs structural protocol analysis. We look for hidden JavaScript in PDFs, auto-executing macros in Office documents, and suspicious embedded streams that evade traditional detection.

Question 3

Do you store the documents I upload?

Accepted Answer

No. We operate on a strict Zero-Trust architecture. Your files are processed securely in memory and immediately deleted the second the analysis is finished. We do not persist your files to any storage medium, ensuring total privacy.

Question 4

What threat databases does DocShield check?

Accepted Answer

When evaluating hashes, we query three global threat intel networks simultaneously: Team Cymru MHR, MalwareBazaar (abuse.ch), and CIRCL Hashlookup. This provides consensus-based malware detection.

Question 5

What does /OpenAction in a PDF mean?

Accepted Answer

An /OpenAction is an event trigger embedded in a PDF that executes automatically when the file is opened. While sometimes used legitimately (like opening a specific page), it is a very common technique used by malware to silently execute malicious scripts or drop payloads.

Simple, Transparent Pricing

Frequently Asked Questions